Store Insights

DD

Main DashboardNewburgh, NY

Newburgh, NY Store #001090

Newburgh, NY

Complaint record feed sourced from the existing SQLite data with the mockup-style hero and card layout.

Live data preservedStore drill-down6 complaints

Category count

6

Distinct complaint categories tied to this store.

Last complaint seen

Mar 16, 2026, 8:45 AM

Most recent record currently indexed for this location.

Total complaints

6

Store code

001090

Most common category

Accuracy of Order

Store issue mix

Category breakdown

#1 ranked category

Accuracy of Order

2

Last seen Mar 16, 2026, 8:45 AM

#2 ranked category

Courtesy or Friendliness of Staff

1

Last seen Mar 16, 2026, 8:45 AM

#3 ranked category

Fry Portion Size

1

Last seen Mar 16, 2026, 8:45 AM

#4 ranked category

Missing Order

1

Last seen Mar 16, 2026, 8:45 AM

#5 ranked category

Not Satisfied With Contact or Resolution from Location

1

Last seen Mar 16, 2026, 8:45 AM

#6 ranked category

Payment Handling

1

Last seen Mar 16, 2026, 8:45 AM

Complaint feed

Complaint records

Accuracy of Order

Dinner

Mar 16, 2026, 8:45 AM

L3 - Accuracy of Order - Newburgh, NY

Newburgh, NY

Report #

5MLY25

Order #

—

Visit date

Jan 5, 2026

Visit time

6:30 PM

Primary issue

L3 - Accuracy of Order

Total

—

Store code

001090

Shift

Dinner

Additional issues: Comments:

Comments: I ordered a burger through the app and I didnt get anything I asked for on the burger - I dont know if they messed it up or gave a different burger

Fry Portion Size

Dinner

Mar 16, 2026, 8:45 AM

L3 - Fry Portion Size - Newburgh, NY

Newburgh, NY

Report #

5MMGZY

Order #

40816277239939079 2x Large Fries (2 x $7.45 ) = $14.90

Visit date

Jan 9, 2026

Visit time

5:00 PM

Primary issue

L3 - Fry Portion Size

Total

—

Store code

001090

Shift

Dinner

Additional issues: Comments:

Comments: I ordered a delivery from the resteraunt. When I recieved my order, the fries were in small bags, even though I ordered large fries that are typically in a large cup. I do not feel I got what I paid for compared to past orders and am very disappointed with the small amount of fries I received. Order #40816277239939079 2x Large Fries (2 x $7.45 ) = $14.90

Not Satisfied With Contact or Resolution from Location

Dinner

Mar 16, 2026, 8:45 AM

L3 - Not Satisfied With Contact or Resolution from Location - Newburgh, NY

Newburgh, NY

Report #

5MRML2

Order #

21

Visit date

Feb 1, 2026

Visit time

4:09 PM

Primary issue

L3 - Not Satisfied With Contact or Resolution from Location

Total

$22.54

Store code

001090

Shift

Dinner

Additional issues: L3 - Courtesy or Friendliness of Staff; L4 - Brand Standard Fries

Comments: Guest said they asked a sample for the regular and Cajun fries and they decided to get 2 bags of fries but they were soggy after they came home and they were put sideways. They called the store but were unhelpful. She would be happy to bring back the fries to remake or a refund but the manager was dismissive like they were lying and the way they were treating them over the phone was not kind. Guest wants to be contacted by someone higher than the mentioned manager and a refund.

Courtesy or Friendliness of Staff

Dinner

Mar 16, 2026, 8:45 AM

L3 - Courtesy or Friendliness of Staff - Newburgh, NY

Newburgh, NY

Report #

5MS28G

Order #

AABDCNGGAEBQ

Visit date

Feb 4, 2026

Visit time

7:08 PM

Primary issue

L3 - Courtesy or Friendliness of Staff

Total

—

Store code

001090

Shift

Dinner

Additional issues: L3 - Payment Handling

Comments: The Kiosk is not working properly. It is blinking very slowly and he cannot see what is display. It is blinking on an off and causing neurological symtoms having to look at the kiosk. The manager on duty did nothing about it and is forcing the customer to use the kiosk. The guest said he will take a video of the kiosk to show what it is doing. Order #AABDCNGGAEBQ

Missing Order

Dinner

Mar 16, 2026, 8:45 AM

L3 - Missing Order - Newburgh, NY

Newburgh, NY

Report #

5MSD2N

Order #

—

Visit date

Feb 6, 2026

Visit time

5:00 PM

Primary issue

L3 - Missing Order

Total

—

Store code

001090

Shift

Dinner

Additional issues: Comments:

Comments: Hi, I placed an order today and did not receive the little fry that I ordered. I would like to be compensated. Thank you!

Payment Handling

Dinner

Mar 16, 2026, 8:45 AM

L3 - Payment Handling - Newburgh, NY

Newburgh, NY

Report #

5MWZL5

Order #

—

Visit date

Feb 16, 2026

Visit time

6:15 PM

Primary issue

L3 - Payment Handling

Total

—

Store code

001090

Shift

Dinner

Additional issues: Comments:

Comments: From case 5MWZNY 2026-02-22 07:30 PM CST: I had a gift card that still had money in it that wasnt returned but the empty one was To case 5MWZL5 2026-02-22 06:49 PM CST: I had a gift card that still had money in it that wasnt returned but the empty one was

Accuracy of Order

Dinner

Mar 16, 2026, 8:45 AM

asfs

Newburgh, NY

Report #

5MYMFV

Order #

—

Visit date

Mar 5, 2026

Visit time

7:17 PM

Primary issue

L3 - Accuracy of Order

Total

—

Store code

001090

Shift

Dinner

Additional issues: Comments:

Comments: I work at town of newburgh ambulance and its close to my job on way home. I get carry out and last 2 orders have been wrong . I HATE paying all this money and my order is always wrong when I get home after working a 12 hour day.