Location complaint drill-down

Comments: Hello Five Guys Customer Support, Im writing regarding an issue with an order I placed in person at your Nashua location yesterday around 3:00 PM. I ordered a Big Double Burger with bacon, cheese, lettuce, and tomato. I did not ask for mayonnaise, but for some reason mayo was added to the burger. Unfortunately, I didnt notice until I had already left, as the order was to-go. I paid cash and did not receive a receipt, but Im sure the transaction can be located in your system based on the time and location. I want to be clear that I love Five Guys and am a loyal customer, which is why this was disappointing. With meals costing around $25 for a burger, fries, and a shake, I expect the order to be accurate. Mayo isnt something I can eat, and it ended up ruining the meal. Im hoping you can help make this right. Thank you for taking the time to read this, and I appreciate your help. Jonathan

Comments: I am so mad. I cannot tell you how many times I have ordered from this five guys and its wrong. I order a patty melt with an extra patty. The receipt on the bag clearly says 2 patties, yet theres only one on the sandwich. Who is working at this five guys? This happens EVERY SINGLE TIME. Im about done with it. Theres no quality anymore. Terrible

Comments: The customer ordered using the BOGO deal at 6:10 PM. The estimated ready time was by 6:17 PM. The customer waited in the store for 1 hour and 30 minutes. He never got the order so he left. The customer wants a refund and a follow up contact.

Comments: The little cheeseburger had pickles in it when it was not one of the toppings selected. My wife really dislikes pickles. Agent notes: Order #42139867801436170 1x Large Cajun Fries (1 x $7.45) = $7.45 1x Little Cheeseburger (1 x $8.25) = $8.25 Select Unlimited Toppings: Mayo x 1 Select Unlimited Toppings: Lettuce x 1 Select Unlimited Toppings: Tomatoes x 1 Select Unlimited Toppings: Jalapeno Peppers x 1 Select Unlimited Toppings: Grilled Mushrooms x 1 1x Bacon Burger (1 x $10.55) = $10.55 Select Unlimited Toppings: Mayo x 1 Select Unlimited Toppings: Ketchup x 1 Select Unlimited Toppings: Mustard x 1 Select Unlimited Toppings: Lettuce x 1 Select Unlimited Toppings: Pickles x 1 Select Unlimited Toppings: Tomatoes x 1 Select Unlimited Toppings: Jalapeno Peppers x 1 Select Unlimited Toppings: Green Peppers x 1 Select Unlimited Toppings: Grilled Onions x 1 Included: Bacon x 1 Subtotal $26.25 Tax $2.23 Tip $0.00 Apple Pay (Amex - 2005) Billed $28.48 Bill Total $28.48