Location complaint drill-down

Comments: Just ordered 2 bacon cheese burgers and fries at the Rt.211 Middletown NY location. I had to complain because the quality of both burgers and fries has definitely gone down. Not sure 5 guys is the best burgers any longer.

Comments: My wife and I were really excited about going to Five Guys since we happened to be in an area that had one. We ordered 2 bacon cheeseburgers, a large fry, milkshake and drink. The burger and shake were great, however the fries were horrible. We ended up having a few and tossing the rest away. I personally think they weren't cooked enough during the first fry process. Honestly spending almost $8 on fries only to have to throw them away was a bummer. It has been awhile, but I remember you guys having the best fries, but these, I would have placed McDonalds and Burger King before you. Hope the recipe didn't change. If not, maybe work with the staff to cook them a little longer. They shouldn't be so under cooked.