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Store summary

Middletown, NY

Middletown, NYStore 001388

Complaint records below are still sourced from the existing SQLite dataset. This page now mirrors the lighter dashboard style from the mockup with a clearer hero card, category tiles, and more polished record presentation.

Total complaints
2
Category count
2
Last complaint seen
Mar 16, 2026, 8:45 AM

Store issue mix

Category breakdown

#1 ranked category
Product Presentation
1
Last seen Mar 16, 2026, 8:45 AM
#2 ranked category
Undercooked Fry
1
Last seen Mar 16, 2026, 8:45 AM

Complaint feed

Complaint records

Product Presentation
Dinner
Mar 16, 2026, 8:45 AM

L3 - Product Presentation - Middletown, NY

Report #
5MV7D7
Order #
Visit date
Feb 12, 2026
Visit time
4:00 PM
Primary issue
L3 - Product Presentation
Total
Store code
001388
Shift
Dinner
Additional issues: Comments:
Comments: Just ordered 2 bacon cheese burgers and fries at the Rt.211 Middletown NY location. I had to complain because the quality of both burgers and fries has definitely gone down. Not sure 5 guys is the best burgers any longer.
Middletown, NY19c546e106
Undercooked Fry
Lunch
Mar 16, 2026, 8:45 AM

L3 - Undercooked Fry - Middletown, NY

Report #
5MZ5GG
Order #
Visit date
Mar 9, 2026
Visit time
3:30 PM
Primary issue
L3 - Undercooked Fry
Total
Store code
001388
Shift
Lunch
Additional issues: Comments:
Comments: My wife and I were really excited about going to Five Guys since we happened to be in an area that had one. We ordered 2 bacon cheeseburgers, a large fry, milkshake and drink. The burger and shake were great, however the fries were horrible. We ended up having a few and tossing the rest away. I personally think they weren't cooked enough during the first fry process. Honestly spending almost $8 on fries only to have to throw them away was a bummer. It has been awhile, but I remember you guys having the best fries, but these, I would have placed McDonalds and Burger King before you. Hope the recipe didn't change. If not, maybe work with the staff to cook them a little longer. They shouldn't be so under cooked.
Middletown, NY19cda104e7