Location complaint drill-down

Comments: No jalapeño And loaded with onions.

Comments: I entered a very dirty store and waited over 20 minutes for a simple order. Struggled to find a clean table to wait for my food. Milkshake was wrong.

Comments: I did not receive cheese on my cheeseburger. Order #40703460527112198 1x Little Bacon Cheeseburger (1 x $8.85 ) = $8.85 Select Unlimited Toppings: Mayo x 1 Select Unlimited Toppings: Lettuce x 1 Select Unlimited Toppings: Tomatoes x 1 Included: Bacon x 1

Comments: I placed my order and had it confirmed via email at 7:08pm for a 7:30pm pickup. I used the SMS to say I was on my way and here. At 7:35 I asked the cashier if my order was almost ready to which he just pointed to a bag by the fries and said thats your order it sat there I assumed waiting on our burgers until at 7:50 I asked again if it was almost ready and was told thats not my job finally fries were out in and it was given to me at 8:05pm (35 minutes after it was supposed to be done. The worst part, the burgers were innit the whole time and approximately 40 other orders were filled with fries while ours sat there getting cold. Once I got the bag the receipt showed the order was printed at 7:20. Not only was the order 35 minutes late but I asked multiple times with responses that were completely unhelpful and at no point did anyone actually asked the 1 guy really working if he could just put fries in the bag that sat there for 35 minutes. Terrible customer service and online ordering system!

Comments: I ordered a little bacon cheeseburger and no bacon. Last week it was no cheese. I have had issues twice this week with order accuracy at this location. 40864314570440714

Comments: Guest said they placed the order at 2:35 at the store but its 3pm now. It was 30mins to get their food. Guest wants to be contacted.

Comments: Im writing to share a disappointing experience with our recent Five Guys order. The fries were burnt and tasted very stale, as if they had been sitting for hours. Unfortunately, we had to throw them away. We eat at Five Guys very often and this is the first time weve had an issue like this, which made it especially upsetting. I wanted to bring this to your attention and hope it helps improve quality going forward. Thank you. Best regards, Umut

Comments: Didn't hear back from my last comment...doubt I will hear back from you on this one. Was given the wrong burger on my last visit. Had a Bacon Cheeseburger, all the way, add jalapenos. Received a Burger, no cheese, extra pickles, lettuce, mayo. If I don't hear back from you on this... my second botched experience in a row, i think i'm done with 5 guys.

Comments: Customer said she did not get their food for pick up placed thru the app, it should be ready at 12:18 and when they went to pick it up it was not ready, they waited but there's a line 3 times. And have to go back before 1pm because they have a foster and after 30mins the manager came out and asked about it but he said he doesn't give a f*ck. She wants a refund.

Comments: Guest placed an online order for 7:30 and waited until 9:05 pm. Guest said the employees served order guest before hers. She said the employees were joking around and were laughing Guest would like to be contact by email

Comments: - placed an order online for pick up and waited for a long time for the food. - order no: 41770210966257672

Comments: From case 5MWRHM 2026-02-20 04:58 PM CST: We placed an order through the app and went inside at the time we were given of 12:18pm. We waited for our order to be completed, while waiting they cleared the line three times and still didnt not make our order of two burgers and a large fry. When it got closer to 1pm I started to panic because we needed to be back by 1pm to hour house for our foster child being dropped off. I asked an employee nicely if there was any way to get my order because I needed to be there for a child drop off and he said they were busy. After a long time even the cashier tried to help me get my order or asked for refund and the manager ignore him. After even longer the manager came out and I asked if there was anyway to get my order and before I could explain about a foster child he told me that hes busy and doesnt give a f**k. At that point my husband left and since we could not get a refund in the store I called the feedback line and its been multiple days and I still have not gotten a refund. All I received was a generic email about a gift card or possible discount. I want a refund. I am never being a child into an establishment that cussed at their customers. I worked at McDonalds for 8 years throughout school and never cussed at a customer. To case 5MVVRW 2026-02-17 11:59 AM CST: Customer said she did not get their food for pick up placed thru the app, it should be ready at 12:18 and when they went to pick it up it was not ready, they waited but there's a line 3 times. And have to go back before 1pm because they have a foster and after 30mins the manager came out and asked about it but he said he doesn't give a f*ck. She wants a refund.

Comments: Placed an order for a hamburger, cheeseburger, bacon cheeseburger, regular fries and Cajun fries. We didnt receive the Cajun fries in our order. **Order 41863962050412546**

Comments: The restaurant was dirty. The tables and floor has not been cleaned. We were inside eating for about 45 mintues and nobody came out and dleaned. There was times when there was not customers. A change of shitft happened while we were there with nobody checking the lobby. The mens restroom was filthy.

Comments: Hi! Associate let us know in advance it would be a longer wait time- appreciated that. The store was out of mayo, ketchup, and sprite. They also forgot to add onion to one of our burgers, as well as mustard to the other. Also, we ordered a regular fry and got a small

Comments: Placed an online order to be picked up at 3. I arrived around 2:55 and let them know the name on my order. I then proceeded to watch 11 people enter the building, order, and get their food before I finally got mine at 3:27.