Courtesy or Friendliness of Staff
Dinner
Mar 16, 2026, 8:45 AM
L3 - Courtesy or Friendliness of Staff - Hendersonville, TN
Report #
5MMNYM
Order #
—
Visit date
Jan 10, 2026
Visit time
8:42 PM
Primary issue
L3 - Courtesy or Friendliness of Staff
Total
—
Store code
001741
Shift
Dinner
Additional issues: Comments:
Comments: This poor experience was specifically related to one employee (man with black shirt & reddish hair, who was in the pickup area). My partner went in to pick up the order & waited at the counter, behind the people he was actively helping. After they were helped, he walked off. She was not acknowledged. He looked directly at her, made eye contact, and did not speak. Not once. Two men came in at separate times, while she was still standing there, and the employee immediately acknowledged them.
After 5+ minutes, she called out to another employee & asked to be helped. The female employee was very nice & shocked that the man hadn't helped her. She even said something to him about it & he STILL didn't speak to her, when he should've then offered an apology. I'm not saying this was directly related to the way she looks, however, it's hard to think of any other excuse. It seemed intentional & was completely unacceptable.
Hendersonville, TN19bb0a7edd…