Location complaint drill-down

Store analytics view

Store summary

East Rutherford, NJ

East Rutherford, NJStore 001971

Complaint records below are still sourced from the existing SQLite dataset. This page now mirrors the lighter dashboard style from the mockup with a clearer hero card, category tiles, and more polished record presentation.

Total complaints

Category count

Last complaint seen

Mar 16, 2026, 8:45 AM

Store issue mix

Category breakdown

#1 ranked category

Foreign Object in Food - Non Threatening - Report 5MWDF6

Last seen Mar 16, 2026, 8:45 AM

#2 ranked category

Product Presentation

Last seen Mar 16, 2026, 8:45 AM

#3 ranked category

Speed or Efficiency of Service

Last seen Mar 16, 2026, 8:45 AM

Complaint feed

Complaint records

Product Presentation

Dinner

Mar 16, 2026, 8:45 AM

L3 - Product Presentation - East Rutherford, NJ

Report #

5MMB77

Order #

—

Visit date

Jan 3, 2026

Visit time

7:47 PM

Primary issue

L3 - Product Presentation

Total

—

Store code

001971

Shift

Dinner

Additional issues: Comments:

Comments: hi. Fires are always awesome and fresh and wholesome. This time , they were broken and boiled in bag. I kept checking in person but their order numbers were random and your app- after an hour - still shows it's in progress. So probably that's why? Anyways can you refund fries? Order# 40680978252333064

East Rutherford, NJ19b9f6f513…

Foreign Object in Food - Non Threatening - Report 5MWDF6

Lunch

Attention

Mar 16, 2026, 8:45 AM

Attention: L3 - Foreign Object in Food - Non Threatening - Report 5MWDF6 - East Rutherford, NJ

Report #

5MWDF6

Order #

—

Visit date

Feb 18, 2026

Visit time

2:30 PM

Primary issue

L3 - Foreign Object in Food - Non Threatening

Total

—

Store code

001971

Shift

Lunch

Additional issues: L1 - Foreign Object in Food (Not Hair)

Comments: My daughters and I just ate at this five guys and found 2 hairs in our fries and a bug in the lettuce. Completely gross. I took a picture of the bug found in my daughter's hamburger. It was on a piece of lettuce.

East Rutherford, NJ19c7db803b…

Speed or Efficiency of Service

Dinner

Mar 16, 2026, 8:45 AM

L3 - Speed or Efficiency of Service - East Rutherford, NJ

Report #

5MYGFM

Order #

—

Visit date

Mar 4, 2026

Visit time

7:31 PM

Primary issue

L3 - Speed or Efficiency of Service

Total

—

Store code

001971

Shift

Dinner

Additional issues: L3 - Accuracy of Order

Comments: The customer is a mall employee. He said the wait times at the store have been too long. He waited 10 minutes today and his burger was missing A1 sauce.

East Rutherford, NJ19cbb6e2d4…