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East Rutherford, NJ

East Rutherford, NJStore 001971

Complaint records below are still sourced from the existing SQLite dataset. This page now mirrors the lighter dashboard style from the mockup with a clearer hero card, category tiles, and more polished record presentation.

Total complaints
3
Category count
3
Last complaint seen
Mar 16, 2026, 8:45 AM

Store issue mix

Category breakdown

#1 ranked category
Foreign Object in Food - Non Threatening - Report 5MWDF6
1
Last seen Mar 16, 2026, 8:45 AM
#2 ranked category
Product Presentation
1
Last seen Mar 16, 2026, 8:45 AM
#3 ranked category
Speed or Efficiency of Service
1
Last seen Mar 16, 2026, 8:45 AM

Complaint feed

Complaint records

Product Presentation
Dinner
Mar 16, 2026, 8:45 AM

L3 - Product Presentation - East Rutherford, NJ

Report #
5MMB77
Order #
Visit date
Jan 3, 2026
Visit time
7:47 PM
Primary issue
L3 - Product Presentation
Total
Store code
001971
Shift
Dinner
Additional issues: Comments:
Comments: hi. Fires are always awesome and fresh and wholesome. This time , they were broken and boiled in bag. I kept checking in person but their order numbers were random and your app- after an hour - still shows it's in progress. So probably that's why? Anyways can you refund fries? Order# 40680978252333064
East Rutherford, NJ19b9f6f513
Foreign Object in Food - Non Threatening - Report 5MWDF6
Lunch
Attention
Mar 16, 2026, 8:45 AM

Attention: L3 - Foreign Object in Food - Non Threatening - Report 5MWDF6 - East Rutherford, NJ

Report #
5MWDF6
Order #
Visit date
Feb 18, 2026
Visit time
2:30 PM
Primary issue
L3 - Foreign Object in Food - Non Threatening
Total
Store code
001971
Shift
Lunch
Additional issues: L1 - Foreign Object in Food (Not Hair)
Comments: My daughters and I just ate at this five guys and found 2 hairs in our fries and a bug in the lettuce. Completely gross. I took a picture of the bug found in my daughter's hamburger. It was on a piece of lettuce.
East Rutherford, NJ19c7db803b
Speed or Efficiency of Service
Dinner
Mar 16, 2026, 8:45 AM

L3 - Speed or Efficiency of Service - East Rutherford, NJ

Report #
5MYGFM
Order #
Visit date
Mar 4, 2026
Visit time
7:31 PM
Primary issue
L3 - Speed or Efficiency of Service
Total
Store code
001971
Shift
Dinner
Additional issues: L3 - Accuracy of Order
Comments: The customer is a mall employee. He said the wait times at the store have been too long. He waited 10 minutes today and his burger was missing A1 sauce.
East Rutherford, NJ19cbb6e2d4