Location complaint drill-down

Comments: Ordered my online order on app and went to pick it up at counter , they ask mobile order ? told them my name , no response ,after standing there a bit , I saw my order on counter and pointed , larger younger man frantically stuffing preparing orders replied I can read ,( smartly ) went back to filling on-site customers bags , other fries associate prepares my bag hands it to me nicely , I got home and this is the saddest burger I have gotten from five guys ever , lacking flavor , dry , small, not oozing cheese like expected. To say I am disappointed with the service and quality is an understatement. Mobile orders should be treated with respect and care- -and all customers treated with respect .

Comments: he had a bad experience. he ordered 2 cheeseburger, but at home, it was a somebody else order. Every time he is trying to call the store, they did not answer.