Taste of Food and Beverage
Dinner
Mar 16, 2026, 8:45 AM
L3 - Taste of Food and Beverage - Cookeville, TN
Report #
5MP9GS
Order #
—
Visit date
Jan 22, 2026
Visit time
6:45 PM
Primary issue
L3 - Taste of Food and Beverage
Total
—
Store code
001883
Shift
Dinner
Additional issues: Comments:
Comments: Ordered my online order on app and went to pick it up at counter , they ask mobile order ? told them my name , no response ,after standing there a bit , I saw my order on counter and pointed , larger younger man frantically stuffing preparing orders replied I can read ,( smartly ) went back to filling on-site customers bags , other fries associate prepares my bag hands it to me nicely , I got home and this is the saddest burger I have gotten from five guys ever , lacking flavor , dry , small, not oozing cheese like expected. To say I am disappointed with the service and quality is an understatement. Mobile orders should be treated with respect and care- -and all customers treated with respect .
Cookeville, TN19be880f74…