Location complaint drill-down

Comments: We were waiting 10 to 15 minutes to place our order. The gentleman finally came up when another gentleman pulled him away from the register and told him not to bother taking our order and then the guy came up and apologized and said theyre way too busy and its gonna take about 30 to 45 minutes for me to place an order at the counter.needless to say we left. Thanks to the poor customer service we discovered a burger place up the street.I just dont understand how you turn away customers like that.I get you were very busy but maybe the online orders should wait when you got people standing at the counter ready to drop $50 or more on food. Its just poor management skills when you guide the counter person away from the register. Im sure your stockholders wouldnt want to hear how youre telling customers to go away essentially. He was literally about to take our order but was pulled way to work the condiment station. I know Ive noticed guys and gals work multiple stations at your competitors. and they have been around way longer than you guys. very poor customer service and managerial delegation

Comments: Last time I buy food here. Ordered two large fries. Received two tiny brown separate bags of fries, no extra scoop in the main bag. I ordered two large fries so I could feed 5 ppl not get ripped off. For the amount of money the fries cost, let alone the cost of the whole meal , I'm better off going to burger king. The last draw of buying this expensive food was the fries and the extra scoop in the bag. The fry cook should have been sent home for appearance or given a belt. They had no belt on, and their pants were falling off halfway down their legs with their underwear showing for the whole store. Order #40632181249228802 1x Large Fries (1 x $7.55 ) = $7.55 1x Large Fries (1 x $7.55 ) = $7.55

Comments: Hello, I would like to request a full refund of $52.86. Yesterday I visited the Commack location and I had a horrible experience. The guy was very rude and had an attitude whenever someone asked him a question. The fries had no Cajun seasoning, and all 3 of my burgers had no cheese. Onions and jalapeño were put on the bacon cheeseburger which was wrong and were for me and I hate those ingredients. The cheeseburger didnt have them and I couldnt pass on the ingredients as my girlfriend does not consume anything with bacon nor anything that comes in contact with it. Also the regular cheese burger had a pickle on it. My shake was also not ready and once it was made, it tasted very milky which was gross and the soda was also very flat and way too heavy on the syrup. This was a really bad experience and the food went to waste and we ended up spending more money to eat elsewhere our day was so good until this disaster. Agent notes: Order #41653542203834380 1x Cheeseburger (1 x $10.85) = $10.85 Select Unlimited Toppings: Mayo x 1 Select Unlimited Toppings: Ketchup x 1 Select Unlimited Toppings: Onion x 1 Select Unlimited Toppings: Lettuce x 1 Select Unlimited Toppings: Jalapeno Peppers x 1 2x Bacon Cheeseburger (2 x $11.75) = $23.50 Select Unlimited Toppings: Mayo x 1 Select Unlimited Toppings: Ketchup x 1 Select Unlimited Toppings: Lettuce x 1 Included: Bacon x 1 1x Little Cajun Fries (1 x $5.05) = $5.05 1x Milkshake (1 x $5.95) = $5.95 Select Unlimited Mix-Ins: Oreo® Cookies x 1 1x Large Drink (1 x $3.25) = $3.25 DRINK FLAVOR Coke x 1 Subtotal $48.60 Tax $4.26 Tip $0.00 Apple Pay (Mastercard - 7199) Billed $52.86 Bill Total $52.86

Comments: The milkshake has a sticker, and it went inside the drink. It was so thick that the guest used his finger to remove it. The burger was undercooked, and the fries portion was small. Order #41767756929237001