Location complaint drill-down

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Store summary

Colliersville, TN

Colliersville, TNStore 001745

Complaint records below are still sourced from the existing SQLite dataset. This page now mirrors the lighter dashboard style from the mockup with a clearer hero card, category tiles, and more polished record presentation.

Total complaints

Category count

Last complaint seen

Mar 16, 2026, 8:45 AM

Store issue mix

Category breakdown

#1 ranked category

Accuracy of Order

Last seen Mar 16, 2026, 8:45 AM

#2 ranked category

Speed or Efficiency of Service

Last seen Mar 16, 2026, 8:45 AM

Complaint feed

Complaint records

Accuracy of Order

Dinner

Mar 16, 2026, 8:45 AM

L3 - Accuracy of Order - Colliersville, TN

Report #

5MXMNF

Order #

—

Visit date

Feb 26, 2026

Visit time

6:45 PM

Primary issue

L3 - Accuracy of Order

Total

—

Store code

001745

Shift

Dinner

Additional issues: L4 - Online Order: Refund Request

Comments: Hi! I received the wrong order my last 5 guys order, the burger has bacon and Im allergic to pork. Could I have that refunded please? **Order 41933137600741385

Colliersville, TN19ca5b921f…

Speed or Efficiency of Service

Dinner

Mar 16, 2026, 8:45 AM

L3 - Speed or Efficiency of Service - Colliersville, TN

Report #

5MXXGG

Order #

—

Visit date

Feb 28, 2026

Visit time

7:30 PM

Primary issue

L3 - Speed or Efficiency of Service

Total

—

Store code

001745

Shift

Dinner

Additional issues: L4 - Online Order: Refund Request; L4 - Set Cooking Style for Burgers; L4 - Brand Standard Fries; L3 - Courtesy or Friendliness of Staff

Comments: Ordered cheeseburger and little fries through online order. First of all, even though it was an online order and I pressed the Im here button, I had to wait inside the restaurant for over 25 minutes for my order to be ready. Staff was very unpleasant and two of them were arguing loudly. Second, little fries portion was unacceptable. Was less than half of a cup portion and it was the smallest little fry portion I had ever received. Burger topping portions lacked too and it was obvious it was very lazily made by the employees. Stressful experience. Would like a refund. **Order 41980157292347411**

Colliersville, TN19cb03f458…