Total 2026 shops
27
5 active MICs • scored shops only
Back to dashboardStore drill-down
Location drilldown
TN-0389-Cleveland
Shopper detail view for this location, using scored 2026 shops only and mirroring the complaints dashboard drilldown rhythm.
Biggest opportunity
Q16A: Order wait time category (20 pts)
Most recent shop
May 3, 2026
Average score
84.2%
89.6% average sentiment
Win %
48.15%
13 shops equal to 100%
Total money won
$3.4K
Total FG shopper payout out of $7.0K
Monthly Shopper and Sentiment Trend
Month-by-month shopper score and sentiment for this location.
Most Commonly Missed Shopper Questions
Real missed shopper questions aggregated from the imported shop-detail question payloads.
#1
Q16A: Order wait time category (20 pts)
Service
942.9% of shops, 90 points lost
#2
Q58: Overall experience satisfaction (20 pts)
Customer_Satisfaction
523.8% of shops, 55 points lost
#3
Q33: Fries overall quality (20 pts)
Quality
419.0% of shops, 55 points lost
Shopper Shift Breakdown
Shopper shift distribution with shopper average for this specific location.
Lunch
14 (51.9%)count
88.6%shopper avg
Dinner
13 (48.1%)count
79.5%shopper avg
Shopper Shift Grid
Shopper distribution across days and dayparts, shown as a weekly grid for Lunch and Dinner.
Day
Lunch
Dinner
Monday
Shops: 1 (3.7%)
Shopper Avg: 100% (100%)
Top Miss: — (0)
Shops: 1 (3.7%)
Shopper Avg: 67% (0%)
Top Miss: Burger Quality (1)
Tuesday
Shops: 1 (3.7%)
Shopper Avg: 100% (100%)
Top Miss: — (0)
Shops: 1 (3.7%)
Shopper Avg: 50% (0%)
Top Miss: Order Accuracy (1)
Wednesday
Shops: 0 (0.0%)
Shopper Avg: — (—)
Top Miss: — (0)
Shops: 1 (3.7%)
Shopper Avg: 100% (100%)
Top Miss: — (0)
Thursday
Shops: 1 (3.7%)
Shopper Avg: 100% (100%)
Top Miss: — (0)
Shops: 4 (14.8%)
Shopper Avg: 61% (25%)
Top Miss: Order wait time category (3)
Friday
Shops: 5 (18.5%)
Shopper Avg: 72% (20%)
Top Miss: Order Wait Time (3)
Shops: 3 (11.1%)
Shopper Avg: 98% (67%)
Top Miss: Cleanliness - Condiment Area (1)
Saturday
Shops: 2 (7.4%)
Shopper Avg: 99% (50%)
Top Miss: Condiment Area Upkeep (1)
Shops: 1 (3.7%)
Shopper Avg: 100% (100%)
Top Miss: — (0)
Sunday
Shops: 4 (14.8%)
Shopper Avg: 96% (50%)
Top Miss: Fries Quality (1)
Shops: 2 (7.4%)
Shopper Avg: 89% (50%)
Top Miss: — (0)
Legend
Shops: total scored shops; parentheses show share of total shops.Shopper Avg: average shopper score; parentheses show win percentage.Top Miss: most-missed category; parentheses show miss count.Heat Map: weighted 75% by lower shopper average and 25% by shop count.
Shopper Standings by MIC
Location-only MIC standings for this store with scored shop counts, wins, losses, daypart record, average, streak, and last-10 format.
| 1 | 1 | 1 | 0 | 1 - 0 | 0 - 0 | 100.0% | 1 | 1 - 0 | |
| 2 | 11 | 6 | 5 | 5 - 5 | 1 - 0 | 97.4% | 0 | 6 - 4 | |
| 3 | 4 | 2 | 2 | 0 - 0 | 2 - 2 | 86.0% | 0 | 2 - 2 | |
| 4 | 8 | 3 | 5 | 0 - 0 | 3 - 5 | 73.6% | 2 | 3 - 5 | |
| 5 | 3 | 1 | 2 | 1 - 2 | 0 - 0 | 56.3% | 1 | 1 - 2 |
Recent Shops
Most recent shopper visits for this location.
2026-05-03
Lunch
Tanner King
92.0%score
92.0%sentiment
$0.0$ won
$260.0$ lost
20wait time pts
2026-04-26
Dinner
Justin Bates
77.0%score
77.0%sentiment
$0.0$ won
$260.0$ lost
20wait time pts
2026-04-23
Lunch
Jessica Nelson
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-04-19
Lunch
Tanner King
92.0%score
92.0%sentiment
$0.0$ won
$260.0$ lost
20wait time pts
2026-04-17
Dinner
Knoxxin Burns
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-04-10
Lunch
Tanner King
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-04-03
Dinner
Knoxxin Burns
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-03-30
Lunch
Tanner King
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-03-21
Dinner
Justin Bates
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-03-13
Lunch
Tanner King
95.0%score
95.0%sentiment
$0.0$ won
$260.0$ lost
15wait time pts
2026-03-06
Lunch
Tanner King
95.0%score
95.0%sentiment
$0.0$ won
$260.0$ lost
15wait time pts
2026-03-05
Dinner
Knoxxin Burns
0.0%score
68.0%sentiment
$0.0$ won
$260.0$ lost
15wait time pts
2026-03-03
Lunch
Kortney Hall
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-02-26
Dinner
Knoxxin Burns
64.0%score
64.0%sentiment
$0.0$ won
$260.0$ lost
15wait time pts
2026-02-22
Dinner
Justin Bates
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-02-21
Lunch
Tanner King
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-02-20
Dinner
Knoxxin Burns
95.0%score
95.0%sentiment
$0.0$ won
$260.0$ lost
15wait time pts
2026-02-17
Dinner
Knoxxin Burns
50.0%score
50.0%sentiment
$0.0$ won
$260.0$ lost
0wait time pts
2026-02-08
Lunch
Tanner King
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-02-04
Dinner
Tanner King
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-02-01
Lunch
Tanner King
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-01-23
Lunch
Jessica Nelson
69.0%score
69.0%sentiment
$0.0$ won
$260.0$ lost
20wait time pts
2026-01-22
Dinner
Knoxxin Burns
100.0%score
100.0%sentiment
$260.0$ won
$0.0$ lost
20wait time pts
2026-01-19
Dinner
Justin Bates
67.0%score
67.0%sentiment
$0.0$ won
$260.0$ lost
15wait time pts
2026-01-09
Lunch
Jessica Nelson
0.0%score
78.0%sentiment
$0.0$ won
$260.0$ lost
0wait time pts
2026-01-08
Dinner
Knoxxin Burns
80.0%score
80.0%sentiment
$0.0$ won
$260.0$ lost
0wait time pts
2026-01-03
Lunch
Tanner King
97.0%score
97.0%sentiment
$0.0$ won
$260.0$ lost
20wait time pts