Real-Time Performance.

GHG Prodigy is your centralized hub for real-time performance metrics across more than 100 Five Guys franchised locations operated by Gellert Hospitality Group. Smarter insights. Better, faster execution.

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SHOPPER DASHBOARD

Secret Shopper

View monthly shopper trends, frequently missed questions, shift grids, location standings, and detailed drill-downs by location or MIC.

Highest Avg LocationNY-1090-Newburgh98.8% avg across 23 scored shops.

Highest Avg MICFrancisco Calero-Huaman100.0% avg across 20 scored shops.

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COMPLAINT DASHBOARD

Level 3 Complaints

View monthly complaint trends, common complaint categories, shift grids, complaint rates, and detailed drill-downs by location or MIC.

Top locationFort Wayne, IN (Northcrest Shopping Center) - Ft. Wayne - IN20 complaints in the live complaint source.

Top categoryAccuracy of Order232 complaints in the live complaint source.

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